A Customer Service Professional position requiring creativity, empathy, interpersonal skills and a strong desire to assist customers. Provides prompt claim investigation, evaluation and settlement or denial of claims with minor to severe exposures. Provides empathy and understanding and explains policy coverages and claims processes to customers. Authorizes payments in acc

Creating and maintaining provider demographic, billing, and network contract information within a database Audit provider loads for adherence to quality measurers and reporting standards Recommend methods to improve processes used by department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on

Corresponds with customers and sales force verbally and in writing; answers questions presented, clarifies policy status and gives general policy information. Reviews and processes system and policy owner requests such as billing changes, cash value transactions, address changes, cancellations and other entry level policy changes. Assures contractual and regulatory complia